Library Survey Results

Last Spring the Boise State University Libraries asked students, faculty, and staff to participate in a survey known as LibQUAL+. Thanks to all of you who took the time to take the survey. We will be using the results extensively as we review and improve our library services and collections.

The LibQUAL+ survey is an international standardized survey that to date has been used by over 700 libraries. The survey looks at how library users perceive whether a library is meeting expectations in three broad areas:

  • Affect of Service
  • Information Control
  • Library as Place

Results are available for faculty, graduate students, undergraduate students, staff, and library staff. While the library received many positive comments and generally met user expectations, some areas did not meet the expectations of our users.

In particular, faculty satisfaction with the libraries’ collections and access to information resources did not meet expectations. As Boise State expands into new programs and faculty research areas, the need for strong collections and access to electronic journals and databases will continue to be one of great importance for the campus.

The full results of the Boise State University Libraries survey, including general comments, are available at: http://library.boisestate.edu/libqual/

For more information about the LibQUAL+ survey see:


Questions or comments on the Boise State University Libraries LibQUAL+ survey? Please contact Marilyn K. Moody, Dean of University Libraries, or at 426-1234.

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